Starling murmuration (credit: Danny Green/2020VISION)
Contact us
We love hearing from you as we enjoy and support Norfolk’s amazing wildlife together.
We receive a very high volume of calls and emails and whilst we will do our best to respond, we may not be able to reply to all general wildlife enquiries.
Unfortunately, we are unable to respond to enquiries related to wildlife identification and sick or injured animals outside our nature reserves.
Please see advice about these enquiries and other Frequently Asked Questions below.
General enquiries
Phone: 01603 625540
Our office phone line is open between 9am and 5pm, Monday to Friday (excluding bank holidays).
Email: info@norfolkwildlifetrust.org.uk
Membership enquiries
Phone: 01603 625540 (select Option 1)
Email: membership@norfolkwildlifetrust.org.uk
Media enquiries
Phone: 01603 625540
Email: pr@norfolkwildlifetrust.org.uk or visit our media centre.
Frequently asked questions
How can I report a wild animal in distress?
Please be aware that we do not have an animal rescue service, however you can report sick or injured animals to the RSPCA on 0300 123 0709 who can offer support and advice. You can find details about their wildlife rehabilitation centres here.
How can I report injured livestock on Norfolk Wildlife Trust land?
If you see any livestock (sheep, cattle or ponies) on our nature reserves in difficulty or distress please call our emergency grazing team number 07769 710369.
What should I do if I have an urgent concern about something on your reserves?
If your concern is urgent (for example, you feel you have witnessed illegal activity or an accident), please contact the emergency services. If you have urgent but non-emergency service concerns, please call 01603 625540. If your concern is not urgent, please fill in the form below or send us a message on social media and we will get back to you as soon as we can.
How do I find out opening times and contact details for your reserves and visitor centres?
Contact numbers for our visitor centres can be found below:
Cley and Salthouse Marshes - 01263 740008
Hickling Broad and Marshes - 01692 598276
Holme Dunes - 01603 625540
Ranworth Broad and Marshes - 01603 270479
Weeting Heath - 01842 827615
You can find further information about all of our sites on our Nature Reserves pages.
How can I donate to Norfolk Wildlife Trust?
If you would like to support our vital work by making a donation, you can:
- Donate online here
- Call us on 01603 625540 and select option 2 to speak to a member of the Fundraising Team.
- Send a cheque (made payable to Norfolk Wildlife Trust) to us at: Norfolk Wildlife Trust, Bewick House, 22 Thorpe Road, Norwich, Norfolk NR1 1RY. Please include your details and any reasons for your donation. If you are able to gift aid your donation, you can download a form to return with your cheque here - and make your donation work even harder for Norfolk's nature!
How can I join Norfolk Wildlife Trust as a member?
We would love to welcome you as a member! Please visit our Membership pages to see our Membership options.
How do I find out what events are running?
To view our upcoming events, please our What’s On pages. Please contact events@norfolkwildlifetrust.org.uk with any queries you have about specific events.
Where can I get help with my wildlife ID questions?
Our website contains hundreds of information sheets on UK wildlife species including facts and photographs. If you are hoping to identify a species, head to our Species explorer pages.
How can I share my wildlife photos with you?
We’d love for you to help us celebrate the diversity and beauty of Norfolk’s wildlife by posting your photos on Instagram with the hashtag #NWTGallery. Photos from this gallery can be enjoyed by everyone and are regularly shared on NWT’s Instagram account.
How can I find advice on making my community more wildlife friendly?
If you would like advice on making an area you own or manage more friendly for wildlife, including gardens, school grounds or public spaces, please visit our Help wildlife near you pages or contact wild@norfolkwildlifetrust.org.uk.
What should I do if I want to make a complaint?
To make a complaint, please give us a call or fill in the contact form below, selecting ‘I have a complaint’ in the ‘enquiry type’ box.
Norfolk Wildlife Trust wants to exceed your expectations in everything we do. However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, in order to deal with the situation as quickly as possible and put measures in place to stop it from happening again.
We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.
We will acknowledge your complaint on receipt. Please note that we strive to respond to complaints within 7 days but complex complaints may require longer.
Confidentiality
All complaint information will be handled sensitively, in line with relevant data protection requirements.
Responsibility
Overall responsibility for this policy and its implementation lies with our Chief Executive and Board of Trustees.
The Regulator: Information Commissioner’s Office
For further assistance with complaints regarding your data, please contact the Information Commissioner’s Office, whose remit covers the UK.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
What should I do if I have a specific question that isn't covered here?
For any other questions, fill in the form below or send us a message on social media.
